Terms.

If the Client makes a booking and purchases services and/or additional goods, then such a mutual agreement is considered a Distance Contract and is subject to the legal norms of the Republic of Latvia that regulate the distance contract, including, but not only, the Republic of Latvia “Consumer Rights Protection Law”, the Republic of Latvia Cabinet of Ministers Regulations “Regulations on Distance Contracts” etc.

The Operator acts as an intermediary between the Client and the Service Provider, providing the booking platform and payment processing.

The services are actually provided by the respective Service Provider depending on the location chosen by the Client.

The Operator and the Service Providers are responsible for the fulfilment of their obligations in accordance with these terms and the regulatory enactments in force.

The services available in the Operator’s booking system include, but are not limited to: karting, paintball, laser tag, karaoke and other entertainment services.

The prices and descriptions of the services are indicated on the website next to each service or are provided upon request, by contacting the Operator or the Service Provider.

The Operator and the Service Provider reserve the right to change the range of services, prices and conditions, informing the Clients about it on the website or in other communication channels.

A booking can be made:

• Online on the website gunsnlasers.lv
• By phone: +371 2727 4646 (after the connection, press 1 and 1)
• By e-mail: [email protected]
• On WhatsApp or in other available communication channels

To make a booking, the Client must provide the following information: the desired service, date, time, location, number of participants and contact information (name, surname, phone number, e-mail).

The booking is considered confirmed after:

• Receipt of a successful payment (if the payment has been made in advance), or
• Receipt of the Operator’s confirmation (if the booking has been made by phone/e-mail)

The Client receives the booking confirmation to the specified e-mail address or phone number.

When booking an activity, the Client can order various additional services and additional goods that improve the event experience.

Additional services (for example, table setting, room decoration, equipment rental, photographer services etc.) are closely related to the booked activity and the specific date/time. The 14-day right of withdrawal in accordance with section 7 DOES NOT APPLY to these services.

Additional goods (for example, gear, accessories, consumable materials, decorations etc.), which are ordered separately and are not directly related to the booked event, the 14-day right of withdrawal in accordance with section 7 APPLIES to them.

If the additional goods are delivered and used on site during the booked event, they become an integral part of the service, and the right of withdrawal DOES NOT APPLY to them.

The settlement currency is euro (EUR).

The Operator (GUNSnLASERS SIA) processes the payments and passes them on to the corresponding Service Provider.

The Client can choose to pay:

• The full amount of the service at the moment of booking
• A deposit at the moment of booking, but the remaining amount – on site before receiving the service or by the specified deadline
• The full amount on site (in cash or by card), if agreed in advance with the Operator

The amount of the deposit is indicated at the time of booking and may differ depending on the type of service.

Available payment methods:

• Online payments through the makecommerce.lv platform (Maksekeskus AS): Latvian internet banks (Swedbank, SEB, Citadele, Luminor) and Visa/Mastercard cards
• Bank transfer (the details are provided upon request)
• Cash or card on site (if agreed in advance)

The personal data that is necessary for making payments is transferred to the licensed payment institution Maksekeskus AS in accordance with the Privacy Policy.

IMPORTANT! When using the internet bank payment method, confirm the payment and click on the button “Return to merchant”.

The contract enters into force upon the successful receipt of the payment or deposit or the Operator’s confirmation (if the payment is made later).

If for some reason it is not possible to fulfil the booking, the Client will be informed about it and the paid amount will be refunded as soon as possible, but no later than within 14 calendar days after the notification is sent.

The services are provided at the address specified by the Service Provider according to the booking made by the Client.

The Client must arrive on site at the specified time. In case of delay, the duration of the service is shortened in proportion to the time missed without compensation, because after each session there may be another booking, which must not be started later than its booked time.

If the Client does not arrive for the booked service (no-show) and has not informed the Operator or the Service Provider in a timely manner, the paid amount or deposit is not refunded.

The Service Provider provides all the necessary equipment and a safety briefing before the start of the activity.

The Client undertakes to observe the safety rules and the instructions of the Service Provider’s employees.

Some services have age restrictions or other requirements in accordance with the regulatory enactments of the Republic of Latvia. This information is provided at the time of booking or is available on the website next to the service description. The Client is responsible for compliance with the regulatory enactments.

It is strictly prohibited to be under the influence of narcotic or other intoxicating substances during any activity. In many activities it is STRICTLY PROHIBITED also to participate in a state of alcohol intoxication. The Service Provider reserves the right to refuse the provision of the service to persons who are in a state of intoxication, without a refund of the money.

Some activities have special requirements for clothing (for example, in karting it is prohibited to wear loose or hanging clothing for safety reasons). It is recommended to wear sporty, comfortable clothing. Specific requirements are provided at the time of booking or on site.

IMPORTANT: In accordance with the Consumer Rights Protection Law, the consumer has NO 14-day right of withdrawal with regard to services that are provided at a specified time or within a specified period (for example, bookings with a specific date and time).

Cancellation of a booking is possible in accordance with the cancellation terms set out in section 8.

For additional goods that are ordered separately and are not related to a specific service or date, the Client HAS a 14-calendar-day right of withdrawal from the moment of receipt of the item.

To exercise the right of withdrawal with regard to additional goods, the Client must submit a withdrawal application, sending it to the e-mail address [email protected] within 14 days after receipt of the goods.

The goods to be returned must be in the original packaging, unused and without damage.

The Client covers the costs of returning the item, except in cases when the reason for the return is that the item does not correspond to the order.

After receipt and inspection of the goods sent back, the Operator, within 14 days, refunds the payments received from the Client.

The Client can cancel the booking, observing the following terms:

• Cancellation at least 48 hours before the booked time – 100% refund
• Cancellation 24-48 hours before the booked time – 50% refund
• Cancellation less than 24 hours before the booked time – a refund is not made

It is possible to reschedule a booking up to 3 times for one booking within a year. For rescheduling, no additional payment has to be made. To keep the paid deposit for a rescheduled booking, notice of the rescheduling must be given at least 24 hours in advance.

To cancel or reschedule a booking, the Client must contact the Operator:

• E-mail: [email protected]
• Phone: +371 2727 4646 (after the connection, press 1 and 1)
• WhatsApp or other communication channels

The moment of cancellation is considered according to the time of receipt of the notification.

The refund is made within 14 calendar days after the cancellation confirmation to the same payment method that the Client used for the booking.

The Operator is responsible for the operation of the booking platform and payment processing.

The Service Provider is responsible for the quality and safety of the service during its provision.

If the service cannot be provided due to technical reasons, weather conditions or other unforeseen circumstances, the Client will be informed as soon as possible and the paid amount will be refunded or an alternative booking will be offered.

The Operator and the Service Provider are not responsible for losses or damage that has arisen due to circumstances of irresistible force (force majeure), for example: natural disasters, fires, floods, wars, terrorist attacks, epidemics/pandemics, government or municipal orders or prohibitions, energy supply interruptions and other objectively unforeseeable events.

The Client is responsible for their own actions during the activity and for compliance with the safety rules.

The Client is aware that entertainment activities may be associated with an increased risk of injury. By observing the safety instructions and rules, this risk is minimised.

The Service Provider is not responsible for injuries or damage that has arisen due to the Client’s negligence, non-compliance with the safety rules or careless actions.

If the Client is dissatisfied with the received service, they must submit a complaint within 1 week after receiving the service.

A complaint can be submitted:

• E-mail: [email protected]
• Phone: +371 2727 4646 (after the connection, press 1 and 1)

The Operator or the Service Provider provides a written reply within 15 days after receipt of the complaint.

If deficiencies are established and the Service Provider is responsible for them, the Client has the right to request compensation or repeated provision of the service free of charge.

The processing of personal data is carried out in accordance with a separate Privacy Policy, which is available on the website gunsnlasers.lv/privatuma-politika or upon request.

The Privacy Policy contains detailed information about:

• What personal data is collected and why
• How long the data is stored
• With whom the data is shared
• Your rights with regard to your own data
• The use of cookies

For questions about the processing of personal data you can contact: e-mail [email protected], phone +371 2727 4646.

On the territory of the Service Provider, video surveillance is carried out for security purposes. The processor of this data is the specific Service Provider.

In matters that are not stipulated in these terms, the Client, the Operator and the Service Providers undertake to observe the regulatory enactments in force in the Republic of Latvia.

The parties resolve all disputes that arise by way of mutual negotiations or correspondence.

If it does not prove possible to resolve the dispute in the form of negotiations or correspondence, the dispute is referred for resolution to a court of the Republic of Latvia, observing the regulatory enactments of the Republic of Latvia.

Disputes between the Client (consumer) and the Operator/Service Provider may be referred for resolution to the Consumer Rights Protection Centre.

The Client has the right to apply also to the European Union online dispute resolution platform: https://ec.europa.eu/consumers/odr/

The Operator reserves the right to change these Terms of Use at any time, informing the Clients about it on the website or in another available way.

The changes enter into force from the moment of their publication on the website.

By making a booking in any way (online, by phone, e-mail or in another way), the Client confirms that they have familiarised themselves with these Terms of Use and agree to them.

Terms in force from: 04.02.2026

Last changes: 04.02.2026

Version 1.0